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FAQ

…Dacast account) via email (support@dacast.com) via phone (+1 855 896 9300) Not yet a Dacast user, and interested in trying Dacast risk-free for 14 days? Sign up today to get…

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Terms of service

…Paywall, after deduction of Dacast fees, viewer refunds, chargebacks, and any amounts you owe Dacast. The wallet balance is your money, held by Dacast and payable to you only as…

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It is super simple! Once your account is set up with the Advanced Video Hosting Platform, you will automatically be redirect to this platform when clicking on the VOD section of your DaCast account.\r\n\r\nOnce you are in the Advanced Video Hosting Platform, you can easily go back to your regular DaCast account by clicking on the Live section of the Advanced Video Hosting Platform.<\/p><\/body>","author":{"@type":"Person","name":"Elise Furon"}}},{"@type":"Question","name":"04. Can I purchase the Advanced Video Hosting platform individually? (Legacy App)","acceptedAnswer":{"@type":"Answer","text":" No, China Streaming VOD is an add-on available for <\/span>Premium <\/span><\/i>and <\/span>Enterprise<\/span><\/i> plans.<\/span>\r\n\r\nA starter plan, for example, cannot purchase Advanced Video Hosting, but is a feature that is available for a trial duration of 6 months only.<\/span><\/body>","author":{"@type":"Person","name":"Lina Lahrache"}}},{"@type":"Question","name":"06. How can I purchase the Advanced Video Hosting Platform?","acceptedAnswer":{"@type":"Answer","text":" Contact Dacast support<\/span><\/a> at any time and ask about Advanced VOD. They will grant you access so you can evaluate it and purchase the add-on by clicking <\/span> Upgrade my plan<\/b> in the top right of your account.<\/span><\/body>","author":{"@type":"Person","name":"Lina Lahrache"}}},{"@type":"Question","name":"07. What are the benefits of the Advanced Video Hosting Platform?","acceptedAnswer":{"@type":"Answer","text":" Premium plans get an extra 800GB storage and Enterprise plans get an extra 1,500GB storage.<\/span>\r\n\r\nBoth plans have access to the full set of VOD features:<\/span>\r\n\r\n\u00a0\r\n

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  • China VOD Playback<\/span><\/li>\r\n \t
  • More powerful CMS<\/span><\/li>\r\n \t
  • AES Security<\/span><\/li>\r\n \t
  • Bulk Uploading<\/span><\/li>\r\n \t
  • Video library migration<\/span><\/li>\r\n \t
  • Video encoding control<\/span><\/li>\r\n<\/ul><\/td>\r\n
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